Evaluate your agents' performance effectively and objectively to accelerate their development.
Conduct transparent and objective analyses based on live interactions, providing detailed evaluation reports that agents can trust and confidently accept.
Implement data-driven strategic planning and decision-making processes to enhance your call center's efficiency using detailed analyses of agent performance.
Why Onsoft Agent Performance Evaluation?
Comprehensive Quality Assessment
Leverage the power of call and screen recording technologies to conduct thorough and 100% objective evaluations of agent performance from all angles.
Practical Evaluation Forms
Easily and quickly create your own evaluation forms, or customize the provided standard forms to meet your needs and requirements.
Flexible Evaluation Options
Evaluate agent or campaign performance based on various criteria, such as individual questions, greetings, communication approach, call segments, and more.
In-Depth Analysis with Comparisons
Conduct reliable analyses by comparing agent performance against benchmark values, and evaluate campaign performance by comparing it across time periods or against each other.
Enhanced Quality Through Evaluations
Improve your call center’s quality by consistently enhancing agent and campaign performance through regular evaluations and calibrations.
Seamless Integration with Your Systems
Easily integrate our evaluation tools with your existing call center systems for a smooth transition and enhanced quality assessments.
Optimize Agent Performance with Accurate Evaluation
Analyze agent performance, implement training, and improve call center quality with Onsoft Agent Performance Evaluation