Call Recording

Record all inbound and outbound calls completely and securely to take the first step toward effective quality management.

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Benefits

100% Compliance Call Recording

Eliminate any risk by securely recording and storing calls in full compliance with MiFID II, GDPR, and industry standards.

Ensure Complete Documentation

Use Call Recording to document all customer interactions thoroughly, providing a valuable resource for future reference and analysis.

Boost Quality Management

Capture vital data on customer experiences and agent performance during interactions to enhance your call center's quality management strategies.

Our Differentatiors

Customized Solutions for Your Unique Needs

Whether standard or customized. to your needs, our Call Recording solution is designed to fully meet your requirements.

Enhanced Security

Safeguard your Call Recording data with encryption and tamper-proof storage, ensuring compliance with GDPR and MiFID II guidelines.

On-Premise and Cloud Deployment

Choose cloud for scalable efficiency or on-premise for seamless system integration, both with reliable maintenance and support.

Effective Redundancy Solutions

Onsoft ensures maximum reliability with robust redundancy solutions, mitigating errors and preventing data loss through backup server configurations.

Seamless Integration

Seamlessly integrate Onsoft Call Recording with Microsoft Teams and other platforms, ensuring compliant recording and helping clients in regulated industries to use such platforms securely.

Scalable System Architecture

Support thousands of recording channels with our scalable system architecture, enabling centralized and distributed management across single and multiple locations.

Brands that Prefer Onsoft

Capture Every Detail

Take control of your calls with Onsoft's complete Call Recording solution.

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Ensuring quality management

Increase the effectiveness of your quality management through comprehensive evaluations using call and screen recording technologies.

Boost Agent Performance

By documenting each interaction, you secure valuable information from every customer conversation. Analyze this data to improve your service offerings or use it as a reference for future interactions.

Increase the quality

Capture relevant data during interactions to gain valuable insights into customer experience and employee performance. Use this information to optimize your call center.