Who We Are

We develop technology solutions designed to improve call center performance, enhance service quality, and increase customer satisfaction.

Onsoft by the Numbers

85%

satisfaction rate

10+

years of experience

4985+

successful deployments

countries

History

For over 20 years, Onsoft has been enhancing call center performance and service quality with innovative solutions, including call recording, screen recording, agent performance evaluation, quality management, and speech analytics

Onsoft Germany, located in Berlin, and Onsoft Turkey, established in 2012 in Istanbul, operate as independent entities under the Onsoft Technologies brand.

Our technologies are utilized across a broad range of industries—from finance to automotive, transportation to telecommunications, and home appliances to public services—and are now available in countries such as Germany, Austria, Belgium, the UK, Italy, the Netherlands, Switzerland, Russia, Slovenia, and Azerbaijan.

With our call and screen recording technologies, we ensure that calls are recorded reliably, while our speech analytics, agent performance evaluation, and quality management tools help enhance call center service quality.

Our Values

Customer-first Approach

We prioritize understanding and meeting the needs of our customers, ensuring that their satisfaction is at the core of everything we do.

Commitment to Quality

We deliver high-quality solutions that not only meet customer expectations but also exceed them, measuring success through customer satisfaction.

Mutual Respect

We believe in treating everyone--colleagues, partners, customers and even competitors-- with the respect and dignity we expect in return.

Transparency in Action

We know our relationships with customers must be built on trust, so we take an honest and transparent approach to fully answer their questions.

Customer-First Approach

We prioritize understanding and meeting the needs of our customers, ensuring that their satisfaction is at the core of everything we do.

Commitment to Quality

We deliver high-quality solutions that not only meet customer expectations but also exceed them, measuring success through customer satisfaction.

Mutual
Respect

We believe in treating everyone—colleagues, partners, customers, and even competitors—with the respect and dignity we expect in return

Transparency in Action

We know our relationships with customers must be built on trust, so we take an honest and transparent approach to fully answer their questions.

Have questions?

Feel free to reach out to us with any questions or needs you have regarding call center technologies.

Have questions?

Feel free to reach out to us with any questions or needs you have regarding call center technologies.